Returns PolicyAll of the items on this site are custom-made and some must be ordered in advance of delivery. I know that you cannot see my skirts, Ann Laurie trees, ornament hooks or glass family tree ornaments so, I try to take the best photos possible and post lots of images. I am always available by email or phone and encourage you to be as detailed as possible in your request.
SILK CHRISTMAS TREE SKIRTS CUSTOM MADE:
Before the final decorations that you selected are permanently secured to the skirt, you will receive a photo for approval of the layout and design of your tree skirt. Sorry, I cannot accept a return on an approved custom or custom modified Christmas Tree Skirt.
ANN LAURIE PRE-DECORATED, PRELIT MINIATURE CHRISTMAS TREES:
Each year, Ann designs her trees to suit her. :-) The images currently on the site are of trees that were made in previous years. Current trees are usually photographed and on the site by mid-late November. Sorry, but no returns on her trees which are also custom made.
In stock ornament hooks are eligible for return within 15 days of receipt. Contact us before returning any item.
GLASS CHRISTMAS ORNAMENTS AND GARLANDS
I will gladly replace any defective item for return within 15 days of receipt. I prepare and modify these by hand and will not send you anything that I see is broken or defective.
FAMILY TREE ORNAMENTS:
All of these ornaments are custom selected and custom made with the colors that you selected. Sorry, no returns.
Thanks for your order. I appreciate your business!